To exercise the right of withdrawal for any product in the "kitchen", "rest" and "personal care" range, it must be new, unused, and in its original packaging. If the product has been used, the right of withdrawal does not apply for reasons of health and hygiene protection under article 103 of Royal Legislative Decree 1/2007, of 16 November. Article 103. Exceptions to the right of withdrawal. The right of withdrawal shall not apply to contracts relating to:
(a) The provision of services, once the service has been fully performed, when performance has begun, with the prior express consent of the consumer and user and with the acknowledgment on his part that he is aware that, once the contract has been fully performed by the entrepreneur, he will have lost his right of withdrawal.
b) The supply of goods or services the price of which depends on fluctuations in the financial market which are beyond the trader's control and which may occur during the withdrawal period.
c) The supply of goods made to the specifications of the consumer and user or clearly personalized.
d) The supply of goods that are likely to deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
f) The supply of goods which after delivery and taking into account their nature have become inseparably mixed with other goods.
g) The supply of alcoholic beverages whose price has been agreed at the time of concluding the sales contract and which cannot be delivered within 30 days, and whose actual value depends on market fluctuations beyond the entrepreneur's control.
(h) Contracts where the consumer and user has specifically requested the trader to visit him for urgent repairs or maintenance; if during such a visit, the trader provides services in addition to those specifically requested by the consumer or supplies goods other than spare parts necessarily used to carry out the maintenance or repair, the right of withdrawal should apply to those additional services or goods.
(i) The supply of sealed audio or video recordings or sealed software that has been unsealed by the consumer and user after delivery.
j) The supply of newspapers, periodicals, or magazines, except for subscription contracts for the supply of such publications.
(k) contracts concluded using public auctions
(l) the supply of accommodation services for purposes other than the provision of housing, transport of goods, car rental, catering, or related services; (m) the supply of services other than accommodation, transport of goods, car rental, catering, or related services.
m) The supply of digital content that is not provided on a tangible medium where performance has begun with the prior express consent of the consumer and user with the knowledge on his part that he loses his right of withdrawal as a result.
You agree that we may publish any comments you send us regarding the quality of our services or products on our website. We may use your name and city of residence, but under no circumstances will we publish your e-mail address, telephone number, Internet address, or street address. We work to meet or exceed your needs to the best of our ability, however, there may be times when we do not achieve our objective or you feel that you have not been treated fairly. In that case, you agree that before posting any negative feedback you agree to contact Customer Service explaining the problem and allow us 14 days to investigate and resolve the problem and/or respond in writing. If you are still unhappy, then you agree to include the customer service response in any online comments you may make, so that any reader has a balanced view.
Once you have purchased a product in a distance sale, you have 14 calendar days to exercise your right of withdrawal. This period starts from the moment the product is recorded as delivered, as indicated in the current regulations, accessible via the following link: http://www.boe.es/boe/dias/2014/03/28/pdfs/BOE-A-2014-3329.pdf To exercise the right of withdrawal, you must notify us of your decision using an unequivocal statement (e.g. fax, web form or e-mail).
For the return you must:
- Bear the shipping costs to our premises, being able to choose the most economical means for you. You can also ask us, if you wish, to collect the product, for which we will inform you of the costs involved in this collection and that you must pay the transport agency at the time of collection of the product.
- The Product must be in the same condition in which it was delivered and must retain the instructions, documentation, accessories, as well as its original packaging and labeling.
- The return must be made using the same box used in the delivery or, failing that, in a similar format that guarantees the return of the Products in perfect condition. For reasons of hygiene and health, returns of food-related products are restricted. Therefore, for all those products whose use requires contact with foodstuffs, returns will not be accepted due to withdrawal. If the product has a defect or malfunction, you should contact our Technical Service.
For reasons of hygiene and health, returns of personal hygiene products are restricted, as well as masks, pillows, pillowcases, pillowcases, sheets, mattresses, underwear, etc. ....(covid-19)
We will check the suitability of the returned Product in our warehouse, reserving the right not to make the refund if we detect that the Product purchased and the one returned do not match or that the return has not been made under the Conditions of Use.
The refund will be made in the same form of payment used by the customer. The deadline for receiving the product will be 14 calendar days from the date on which you communicate your decision to withdraw, under the regulations in force, accessible via the following link: Click here to download the Cancellation Form.